FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
📦 How long does shipping take?
Processing typically takes 1–3 business days.
Once shipped, delivery times vary by location and are shown at checkout.
You’ll receive a tracking link as soon as your order ships.
🌍 Do you ship internationally?
Yes, we ship to multiple countries worldwide.
Available shipping options and rates are displayed at checkout.
🔍 How can I track my order?
Once your order ships, you’ll receive an email with tracking details.
You can also track your order from our Track Order page.
❓ I entered the wrong address — what should I do?
Contact us as soon as possible.
If your order hasn’t shipped yet, we may be able to update the address.
RETURNS & REFUNDS
🔄 Do you offer refunds or returns?
Yes. We offer hassle-free returns within our return window.
Items must be unused and in original condition.
💸 When will I receive my refund?
Once your return is received and inspected, refunds are processed to your original payment method.
Processing times may vary depending on your bank or payment provider.
📦 What if my product arrives damaged?
If your item arrives damaged or defective, contact us with your order number and photos of the issue.
We’ll make it right.
PAYMENTS & SECURITY
🔐 Is my payment information secure?
Absolutely. All payments are processed through secure, encrypted payment gateways.
We never store your payment details.
💳 What payment methods do you accept?
We accept major credit/debit cards and other payment options shown at checkout.
❌ My payment didn’t go through — what should I do?
Try again or use a different payment method.
If the issue continues, contact your bank or reach out to our support team.
PRODUCTS & QUALITY
🧾 Are your products tested or inspected?
We carefully select and inspect products for quality, functionality, and reliability before offering them in our store.
📸 Will the product look exactly like the photos?
We aim to represent all products as accurately as possible.
Minor variations in color or packaging may occur depending on lighting or updates from manufacturers.
🧩 Do products come with instructions?
Most products include instructions or usage guidance.
If you need help, our support team is always available.
SUPPORT & CONTACT
💬 How can I contact customer support?
You can reach us via our Contact Us page or email.
Our team is available 24/7 and typically responds within 24 hours.
🕒 What are your support hours?
Support is available around the clock. Response times may vary slightly during peak periods.
📩 I haven’t received a response yet — what should I do?
Check your spam or promotions folder first.
If you still don’t see a reply, feel free to contact us again — we won’t miss it.
GENERAL QUESTIONS
🎁 Can I buy items as gifts?
Yes. Our products make great gifts.
Be sure to enter the correct shipping address at checkout.
🛒 Will you be adding more products?
Yes. We regularly add new products across different categories, so check back often or subscribe to our newsletter.
📜 Where can I find your policies?
You can find our Shipping Policy, Return Policy, Privacy Policy, and Terms & Conditions in the footer of our website.
STILL NEED HELP?
If you didn’t find your answer here, our support team is happy to help.
👉 Contact Us Anytime